Returns & Exchanges

At Big Ass Luxuries, we stand behind the grandeur of our home collections and offer a 30-day return window for items in their original, oversized condition. If your statement piece doesn't perfectly fit your space, we are committed to making the exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into our luxury portal with your order number and email to select the items you wish to return or exchange.

• 2.
  Receive White-Glove Approval

  Our concierge team will review your request within 24 hours and provide a prepaid shipping label or schedule a freight pickup for oversized furniture.

• 3.
  Secure Packaging

  Carefully repackage your luxury goods in their original crates or boxes to ensure they remain protected during transit back to our warehouse.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days.